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How to Join
Click on the [Sign Up] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment
Paypal is the only acceptable payment method for our items.
Please make a payment within 5 days after purchase.
If you do not have paypal account, please click the 'pay with a credit or debit card' button on Paypal site.
Please fill all info blanks and proceed payment.
Shipping
  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : Worldwide
  • Shipping Rate :
  • Delivery Time : 10 - 20 days

  • Delivery suspension and delay due to COVID-19


    Dear customers,
    We are informing you regarding shipping.
    Currently, all international air traffic has been significantly reduced due to the coronavirus.
    Currently, due to COVID-19, countries around the world have blocked their which has reduced their flights by more than 70 percent.
    With fewer flights, most countries are currently only able to ship through EMS (express shipping).

    Please keep this in mind and refer to the shipping notice.  Click Here



    Countries where K-package service is available


    Countries is possible delivery would take about 25-30 days (based on K-package)
    Depending on the situation, it may arrive earlier, but the current average delivery time is around 25-30 days.


    #Luxembourg, Malaysia, Senegal, Vatican, Vietnam, Bhutan, San Marino,

    Afghanistan, Italy, Indonesia, China, Thailand, Philippines, Hong Kong




    Countries that can only deliver EMS (Express shipping)
    * You must pay the EMS shipping upgrade amount



    EMS is a fast delivery service, but it would take about 15 to 20 days due to the reduction of flights due to COVID-19.
    The delivery time is a little bit longer than usual. Please understand this point.


    # USA, Germany, Russia, Bhutan, Slovenia, Singapore, Armenia,

    United Kingdom, Japan, France (excluding island area), Canada (Toronto area only)




    Postal service suspended
    Overseas delivery has been temporarily suspended for countries other than those mentioned above.


    #Australia, Nepal, Norway, New Zealand, Netherlands, Taiwan, Laos, Romania, Macau, Mexico, Belgium,
    Bulgaria, Brazil, Sri Lanka, Spain, Ireland, Kuwait, Saudi Arabia, United Arab Emirates, Poland, Ukraine, Cuba,
    Belarus , Slovakia, Albania, Estonia, Sweden, Lebanon, Tunisia, Jordan, Ethiopia, etc.,




    Q&A


    Q: How can I upgrade to EMS shipping (express shipping) if I purchased a product in the U.S.A ?


    A : EMS can be shipped to United States.
    If you click the Add Shipping Cost link, you can pay an additional shipping fee ($19) and upgrade to EMS Shipping.
    Also, we have set up to add the additional delivery fee at the bottom of the main slide.


    Please Clink Here  EMS shipping fee link


    --------------------------------------------------------------------------------------------


    Q : The shipping cost is too expensive.


    A : EMS is shipped via post office, so it is the safest way for shipping.
    But we offer two options to minimize the additional cost on our customers.


    1. First: For Singapore customers who purchase $90 or more and United States customers

    and countries where EMS can be shipped purchase over $190, we will provide free express shipping.
    EMS (express shipping) would be provided without additional shipping fee.


    2. Second option: We will send 10 mask packs worth of $15 as a gift only for customers who have paid additional EMS delivery fee.


    --------------------------------------------------------------------------------------------


    Q: What happens if I don't upgrade to EMS delivery?


    A : The country that can be delivered is changing every week.
    Currently, many countries, including Europe, are showing stability from the virus.
    We believe all deliveries will be possible sequentially after about a month. If you do not upgrade to EMS delivery,

    we will ship the ordered products to your country as soon as the flight is normalized. (That's why customers need to give us enough time.)



    We wish you well being without any damage during the coronavirus outbreak.
    If you have any question, Please send me a message. (go.kosmeshop@gmail.com)



    - Customs and Duties
    We always declare packages as GIFT and lower value.
    We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
    If some charges occur, it is the buyer's responsibility since it is beyond our control.

    We won't make refunds in case the parcel gets caught in the customs.
    But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.

    In case your tracking number is invalid please provide us the information via e-mail. (go.kosmeshop@gmail.com)
    We will verify the tracking number with your country's post office and reply back to you.
    But please bare in mind that the process takes about 2 weeks - 1 month.



Returns & Exchanges
[Return due to faulty]
If you discover the defect of product after receiving it,
you should inform us of this fact without delay within 5 days of product receipt.
And please capture the fault part and transmit it to us as a file
(go.kosmeshop@gmail.com)
If there is a trace of using the product, the exchange or refund can be impossible.
Please keep in mind that, due to the nature of overseas delivery we will not make refunds on external package damage. (Damage on the box)
(You can consult with our shop about the Return shipping cost.)

[Return and exchange due to customer’s change of mind]
Please inform us within 5 days of receiving the product.
If there is a trace of using the product, the return or exchange can be impossible so you should return the product to us as it is.
Buyer is responsible for return or exchange shipping costs.
When returning your item, it has to be in the original condition as it was sent out (New, unworn and unused condition)
* Refund amount not included the shipping cost.

Refunds
Refunds for customers who provided payments via [Paypal transfer] payment method could be provided instantly.
Paypal payment could be refunded as partially [Partial refund] as fully [Payment cancellation]
Partial refunds for "out of stock" items could be provide instantly after a request from a customer.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns.

Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.

Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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